Virtual Assistant / Social Media Manager

Sep 2025 - Present

Drive growth and engagement across clients’ social media platforms by creating strategic content, leveraging analytics, and exceeding KPIs.

Account Executive Intern

Jul 2025 - Sep 2025

Conducted outreach and follow-up communications with potential clients via email, phone, and other channels, assisting in lead generation and qualification through online research and digital campaigns. Managed and updated CRM systems such as HubSpot and Zoho, supported social media and digital marketing initiatives including content creation using Canva and Microsoft 365.

Recruiting Analyst

May 2025 - Aug 2025

Sent bulk InMails using LinkedIn Recruiter to potential leads. Profiled and researched potential prospects to ensure relevance. Tracked and logged responses from leads in detailed spreadsheets. Maintained accurate records of outreach activity and engagement.

Administrative Assistant II / Data Controller III

May 2023 - Present

Coordinates Rice Competitiveness Enhancement Fund (RCEF) transactions and payments, ensuring accurate preparation, review, and submission of documents such as IARs, RIS, PTRs, and RSMIs. Maintains organized physical and digital records, tracks transactions for accountability, and generates periodic reports on RCEF activities.

Customer Service Associate II-Consumer

Feb 2022 - Nov 2022

Provided customer support by phone, email, or instant message to business customers. Served as primary contact for inbound customer issues and escalated technical product-related issues to Product Support. Tracked and documented inbound support requests ensuring proper notation of customer problems. Updated customer information and ensured accurate entry of contact information.

Customer Service Representative

Jan 2020 - May 2021

Answered inquiries relating to products, services, and current promotions. Verified accuracy and completeness of relayed information. Maintained confidentiality of customer personal information and adhered to ethics, principles, and standards to deliver quality customer service.