Remote Virtual Assistant (Internship Experience)

Jan 2024 - Dec 2025

Managed shared inboxes and organized customer communications. Maintained detailed records using Google Sheets for tracking inquiries and follow-ups. Assisted with scheduling, documentation, and administrative support in remote environments. Ensured timely completion of tasks across distributed teams using Slack and Zoom.

Remote Social Media & Customer Support Manager

Jan 2023 - Dec 2025

Respond to customer inquiries via live chat, DMs, and comments with swift response times. Manage multiple conversations simultaneously while maintaining accuracy and professionalism. Resolve billing, service, and product-related concerns efficiently to maintain positive customer relationships. Track recurring issues and provide feedback to improve customer experience workflows.