Customer Service Associate / Operation (Policy Reviewer and Recommendation)

Apr 2023 - Nov 2025

Gathered and validated client information, reviewed client policies, noted discrepancies between inspection reports and insured policies, and provided recommendations to improve policy accuracy.

Medical Claims Invoice Processor

Apr 2019 - Dec 2022

Gathered and validated client information, collated invoice data and input into system, processed claim information, and reviewed members' table of benefits to ensure accuracy and compliance.

Special Handling Processor

Apr 2019 - Dec 2022

Processed claims of VIP clients, prepared reports for clients, and assisted supervisors and managers in daily operations and special handling tasks.

Medical Claims Processor

Feb 2018 - Apr 2019

Processed medical information of members for outpatient and inpatient claims, ensuring accurate and timely claims processing.