Chad
Details
English:
Fluent/Native
Tagalog:
Fluent/Native
Wise
Full-time
18 per minute
193 Mbps
Windows 11 Pro
Yes
Eastern Standard Time
(UTC-05:00)
Experiences
Team Leader
Mar 2025 - Apr 2026
Lead and Managed Teams of chat support agents, providing realtime coaching, performance monitoring and guidance to consistently meet daily sales target
Skills Learned
Social Platforms Used
Software Used
Team Leader
Sep 2023 - Mar 2025
Led call center agents consistently monitored performance and delivered targeted coaching to meet KPIs and performance objectives
Skills Learned
Social Platforms Used
Software Used
Quality Analyst
Sep 2021 - Sep 2022
Conducted Audits to verify adherence to quality and compliance standards. Led internal and client calibration sessions to align and clarify performance expectations.
Skills Learned
Social Platforms Used
Software Used