Solar Appointment Setter

Apr 2024 - Jun 2024

Conducted outbound calls to schedule solar panel consultations, enhancing customer engagement and interest. Utilized CRM tools to track interactions and appointments, ensuring efficient follow-up and client management. Collaborated with sales teams to streamline processes and improve appointment setting strategies.

Quality Analyst

Jan 2019 - Dec 2020

Conducted call audits and quality monitoring to ensure adherence to performance standards. Provided constructive feedback to team members, enhancing overall service quality. Collaborated with cross-functional teams to identify areas for process improvement and optimize customer interactions.

General Virtual Assistant

Jan 2018 - Present

Delivered comprehensive virtual assistance including appointment setting and outreach initiatives. Provided email and chat support to enhance customer engagement through timely responses. Edited podcasts and multimedia content to ensure high-quality output for digital platforms.

Account Manager

Jun 2013 - Aug 2013

Handled inbound sales for Singaporean telecom services, assisting customers with inquiries, recommending suitable plans, and performing effective up-selling to improve customer value and support business growth.

Account Manager / VA / Customer Service

Jan 2013 - Dec 2019

Managed high-volume inbound and outbound calls, processed client orders with accuracy, and coordinated administrative tasks and documentation to deliver timely, organized, and compliant support for US government clients.

Customer Service Agent & Quality Analyst

Jan 2010 - Dec 2013

Provided customer service and sales support while performing call quality monitoring, ensuring accurate documentation, improved agent performance, and consistent delivery of high-quality customer interactions.

Chat Support Agent

Jan 2009 - Dec 2010

Delivered prompt and professional email and live chat support, addressing customer inquiries, resolving issues efficiently, ensuring satisfaction, and maintaining clear communication standards.