Locksmith Dispatcher

Jan 2026 - Present

Use of Workiz; taking inbound and outbound calls; dispatching technicians to respective areas; categorizing calls by importance and urgency; setting appointment dates; quoting members for service prices.

Answering Service

Jan 2026 - Present

Use of Uleadz; following up with technicians and customers; encoding details of information; making outbound calls; processing payments and billings.

Chat Representative

May 2024 - Aug 2024

Providing online customer service through live chat support system; tracking subscriber interactions and ensuring personalized responses; collaborating with team to discuss strategies for increasing revenue and improving subscriber satisfaction.

Customer Service Specialist - Locksmith Service / Dispatch

Nov 2022 - Jul 2023

Taking inbound and outbound calls; listening and documenting calls and recordings; providing full dispatch to customer needs; encoding data and information; processing payments and billings.