Contact Center Specialist (Project Help At Home)

Jun 2025 - Present

Efficiently orchestrate and optimize daily care schedules, matching certified caregivers with patients to ensure seamless healthcare delivery. Act as the primary real-time liaison for clients, managing high-priority on-demand requests and modifying active field visit parameters fluidly.

Client Relations Officer (Project Meta)

Jan 2022 - Dec 2024

Served as a high-level strategic point of contact for premier corporate clients under Project Meta, building long-term institutional trust. Formulated and formally presented performance dashboards detailing Key Performance Indicators (KPIs), operational metrics, and project capabilities.

Business Account Specialist

Jan 2020 - Dec 2022

Managed specialized business telecommunications accounts, maintaining high client satisfaction scores through rapid resolution of critical service anomalies. Executed technical diagnostic procedures to solve fundamental billing, provisioning, and infrastructure-related account concerns.

Customer Reservations Specialist (Project Wyndham)

Jan 2018 - Dec 2020

Supervised end-to-end luxury hospitality booking operations, modifications, and cancellations under the prominent global Wyndham account portfolio. Upheld world-class customer service standards by meticulously navigating policy structures to minimize transaction friction and mitigate disputes.