Customer Service Professional

Jan 2026 - Present

Provided multi-channel customer support (chat, email, phone), maintained accurate records of customer interactions, collaborated with internal teams to resolve complex issues, and supported website content and basic SEO tasks.

Customer Service Specialist

Jan 2026 - Present

Delivered support via chat, email, and phone channels, managed customer concerns while maintaining professionalism and empathy, recorded detailed interactions in CRM systems, and consistently met KPIs and customer satisfaction targets.

Data Annotator

Jan 2024 - Present

Annotated and validated datasets with high accuracy, ensured consistency and compliance with project guidelines, and supported machine learning model training through structured data labeling.

Freelance Social Media Manager & Lead Generation Specialist

Jan 2022 - Present

Managed social media accounts including content planning, posting, and engagement; conducted targeted lead generation via Facebook Groups, Instagram, and X; initiated conversations through DM outreach to convert prospects into inquiries; assisted clients in increasing engagement and generating potential leads; maintained lead trackers and reported daily outreach performance; supported admin tasks...

Technical Support Representative (Tier 1)

Jan 2019 - Dec 2019

Diagnosed and resolved basic technical issues (hardware, software, connectivity), logged and tracked support tickets using helpdesk systems, educated users on best practices to prevent recurring issues, and maintained high-quality service and accurate documentation.

Chat Support Representative

Jan 2019 - Dec 2019

Handled high-volume live chat interactions with speed and accuracy, managed multiple conversations simultaneously, maintained response time and resolution KPIs, and delivered professional and empathetic customer support.