Cold Calling/ Appointment Setter

Jan 2024 - Dec 2025

Made outbound calls to offer cleaning services and promote free walkthroughs. Spoke with potential clients, identified their needs, and set appointments for the cleaning team. Updated lead details, followed up on interested prospects, and helped increase bookings by providing clear and friendly communication.

Administrative Support

Jan 2023 - Dec 2024

Assisted travelers with bookings, itinerary updates, and general inquiries. Managed emails, organized travel documents, and coordinated schedules to ensure a smooth experience for travelers. Supported daily operations by maintaining accurate records, processing requests, and delivering friendly, timely assistance to both travelers and the team.

Customer Service Representative

Jan 2022 - Dec 2023

Supported customers, drivers, and partners using the Roadie delivery platform by handling inquiries related to deliveries, order status, account concerns, and issue resolution. Assisted with coordinating shipments, verifying delivery details, and providing real-time updates to ensure smooth and on-time service.

Customer Service Representative

Jan 2021 - Dec 2022

Handled customer inquiries, billing concerns, technical issues, and service requests for a major telecommunications provider. Provided accurate information, guided customers through troubleshooting steps, processed account updates, and ensured timely resolution of concerns.