Paralegal Assistant

Mar 2025 - Jan 2026

Editing documents needed for cases, following up with customers via app and email, welcoming clients on their first day, and communicating with attorneys about cases.

Collection Business to Business

Oct 2024 - Feb 2025

Making outbound and inbound calls, advising customers of past due invoices, negotiating payment plans, helping customers with disputes, identifying debts, sending emails and voicemails, and performing skip tracing.

Sales and Retention

Mar 2024 - Oct 2024

Providing promo codes to customers, updating customer information, processing orders, performing outbound calls and emails to delivery drivers, resolving escalated customer problems, avoiding cancellations, and price matching.

Customer Service Representative

Dec 2023 - Mar 2024

Processing payments, responding to customer inquiries via email, contacting delivery drivers, creating schedules between customers and technicians, providing delivery times, and managing delivery dispatches and cancellations.