Guest Service Officer / Ascott Artisan

Sep 2023 - Sep 2025

Managed high-volume internal and external calls as the primary telephone operator, coordinating guest requests and service delivery across departments. Organized and coordinated monthly guest engagement events to enhance guest experience. Provided administrative and concierge support including transportation arrangements, itinerary planning, and local recommendations.

People and Culture Internship

Mar 2023 - Jul 2023

Supported the full employee and intern lifecycle including sourcing, onboarding, documentation, monitoring, and offboarding. Maintained and organized employee records, attendance logs, and HR documentation to ensure accurate data management. Assisted in coordinating employee engagement activities, training sessions, and internal events.

Human Resources Internship (Remote)

Aug 2022 - Nov 2022

Assisted in developing the company’s training and onboarding materials for new hires. Provided administrative and staffing support, maintaining organized employee records, attendance tracking, and documentation. Supported remote team coordination and communication across departments.

Regional Project Coordinator – Cordillera Administrative Region (CAR)

Dec 2020 - May 2021

Coordinated with student leaders and school organizations across multiple institutions for the Academic Ease national campaign. Managed databases using Google Applications to track participation, updates, and reports. Organized virtual meetings, consultations, and prepared monthly reports for project monitoring and documentation.