Senior Software Technical Analyst

Dec 2022 - Present

Collaborated with business stakeholders from planning to deployment. Conducted detailed system analysis and documentation including business requirements, use cases, and process flows. Designed product journeys with wireframes and prototypes. Identified user scenarios and mitigated risks. Created project timelines and coordinated testing activities.

Senior Business Analyst

Dec 2021 - Oct 2022

Managed stakeholders by leading project scope discussions and presenting business analysis findings. Prepared business and functional requirements for processes and product initiatives. Provided end-to-end analysis on data requirements, flows, modeling, workflows, and UI designs. Ensured full understanding of requirements by development and QA teams through walkthroughs.

Implementation Specialist

Jan 2020 - Nov 2021

Captured and analyzed customer business requirements. Identified customer pain points and recommended optimal solutions. Documented business processes, products, and service terms. Rolled out and configured Instafin Core Banking system. Conducted training sessions and demos for key users and administrators. Managed client change requests and coordinated with product team on feature priorities.

Senior Business Analyst

Nov 2018 - Dec 2019

Created process maps defining eGL business processes and coordinated reviews with business users for sign-off. Defined user access roles for eGL system. Developed and documented software development processes and procedures for Core Project Release 1.

Assistant Manager

Oct 2017 - Nov 2018

Gathered and translated business requirements into technical specifications. Created use cases, user stories, and acceptance criteria defining minimum product functionality. Performed integration testing to ensure system delivery and expected behavior. Assisted in enforcing project deadlines and schedules. Conducted UAT with stakeholders.

Senior Implementation Specialist

Jun 2016 - Oct 2017

Coordinated with Product Management Lead on requirements and business processes. Created use cases, user stories, and acceptance criteria. Served as primary contact for internal and external stakeholders for client service delivery. Defined project scope and schedule, led project status meetings, prepared progress reports, and planned delivery.

Senior Business Analyst

Apr 2015 - Jun 2016

Created use cases, user stories, and acceptance criteria defining minimum product functionality. Drafted wireframes for requirement workshops with business team. Performed UAT testing and assisted support team with operational procedures. Coordinated with banks for onboarding and standard operational procedures. Worked in an agile software development environment.