Appointment Setter

Feb 2024 - Mar 2026

Managed inbound and outbound calls to schedule patient appointments. Coordinated appointment availability with Optometrists and Ophthalmologists. Verified patient insurance coverage including Medicare, United Healthcare, BCBS, Aetna, and Cigna. Matched patients with healthcare providers accepting their insurance plans.

Customer Service Representative

Aug 2022 - Aug 2023

Identified customer needs and provided appropriate solutions. Delivered accurate and complete information using internal systems and tools. Handled complaints and resolved concerns in a timely and professional manner. Maintained high customer satisfaction scores. Documented customer interactions and updated account information accurately.