Technical Advisor III (In House)

Jul 2023 - Jan 2023

Provided technical support and troubleshooting services, handled inbound customer inquiries, and ensured high levels of customer satisfaction through effective problem resolution.

Technical Support (TMobile)

Dec 2021 - Mar 2023

Delivered technical support via chat, inbound calls, and email, focusing on troubleshooting and maintaining customer satisfaction.

Customer Service Rep III (TFSL)

Mar 2019 - Aug 2021

Handled inbound customer service requests, provided troubleshooting assistance, and maintained customer satisfaction through chat and other communication channels.

Customer Service Specialist

Dec 2015 - Feb 2019

Provided troubleshooting and inbound customer support, ensuring customer satisfaction through effective communication and problem-solving.