QUALITY ASSURANCE

Sep 2025 - Present

Monitored daily logistics and delivery operations to ensure compliance with company policies, quality standards, and SOPs. Performed quality inspections on parcel handling, shipment records, and documentation. Investigated customer complaints and delivery discrepancies, prepared reports, and collaborated with teams to improve service quality and operational performance.

SORTER

Jul 2021 - Aug 2025

Sorted, organized, and processed parcels accurately to support timely distribution and delivery. Received, scanned, and verified shipments ensuring accuracy and proper classification. Coordinated with warehouse personnel and dispatch teams to maintain workflow. Reported damaged or misrouted parcels and assisted in inventory control and parcel tracking.