CALL CENTER AGENT

Jan 2025 - Jul 2025

Handled high-volume inbound and outbound customer calls with professionalism. Resolved inquiries and escalated cases to relevant departments. Updated call logs and customer records accurately. Maintained high call quality scores and KPI performance. Demonstrated calmness and reliability under pressure.

TECHNICAL CONSULTANT

May 2024 - Dec 2024

Supported clients using Dynatrace and other enterprise monitoring tools. Responded to technical queries and ensured follow-through. Updated documentation and reports accurately. Managed multi-channel communication with strong attention to detail.

SOCIAL MEDIA MANAGER & GRAPHIC DESIGNER

Jan 2023 - Dec 2023

Managed client messages and inquiries across digital platforms. Prepared and distributed communication materials. Ensured timely responses and organized workflows.

CUSTOMER SUPPORT & VIRTUAL ASSISTANCE

Jan 2022 - Dec 2023

Provided support via calls, email, and chat. Handled scheduling, inquiry resolution, and follow-ups. Maintained accurate digital records and updated databases.