Customer Support & Administrative Support Specialist

Jan 2022 - Present

Managed executive calendars, tracked deadlines and renewals, ensuring zero missed commitments. Handled high-volume client and internal communications via email and phone, prioritizing urgent issues for timely resolution. Prepared structured weekly and monthly management reports to support executive decision-making.

Customer Service & Records Assistant

Jun 2019 - Dec 2021

Maintained digital and physical records with high accuracy and organizational integrity. Assisted senior staff with administration, planning, meeting preparation, and event scheduling. Conducted regular follow-ups on work schedules and service timelines to ensure on-time delivery. Upheld strict confidentiality standards while supporting internal communications.