Customer Experience & Engagement Specialist

Jan 2024 - Present

Handled client communications across multiple chat and social media platforms, maintaining high response rates. Managed daily inbox traffic, customer inquiries, and engagement strategies to boost retention. Collaborated with team leaders to improve communication guidelines and workflow efficiency.

Social Media & Administrative Assistant

Jan 2022 - Jan 2024

Assisted in schedule management, content posting, and community interaction for international accounts. Prepared weekly reports on engagement metrics and audience feedback. Ensured prompt data entry, account updates, and strict confidentiality protocols.