Customer Service Representative and Client Account Management Agent

Mar 2022 - Feb 2026

Managed high-volume inbound calls and live chats for delinquent account inquiries, including payment arrangements, non-payment resumptions, investigations, refunds, and account transfers. Handled 80+ customer interactions daily in a fast-paced environment, consistently exceeding KPIs for customer satisfaction, repeat rate, value outcomes, and product sales.

Customer Service Representative

Dec 2020 - Mar 2022

Managed a high volume of inbound patient calls across eight healthcare facilities, ensuring information was disclosed only to authorized individuals in strict compliance with HIPAA and privacy regulations. Handled 150+ daily inquiries related to COVID-19 testing availability and patient complaints, maintaining a 96% patient satisfaction score.

Drive Thru Cashier

Apr 2016 - Feb 2017

Processed customer payments via cash, check, and card, ensuring accuracy and proper change. Followed all food safety regulations while preparing and serving food to 200 customers daily.