Email and Chat Support

Aug 2020 - Nov 2022

Delivered prompt and accurate email and chat support to business account customers, maintaining strong client relationships on a leading social media platform. Resolved escalation tickets related to advertising campaign issues, ensuring minimal disruption to clients' business operations.

Technical Support Representative

Nov 2019 - Apr 2020

Provided technical support across chat, email, and phone, ensuring timely and effective resolution of customer issues. Applied strong troubleshooting skills to diagnose and resolve technical problems, improving service efficiency. Delivered exceptional customer service, maintaining a positive experience and high satisfaction levels.

Customer Service Representative

Aug 2018 - Jan 2019

Provided account support for a leading global technology company, assisting customers with ID management, app access, in-app purchases, subscriptions, and billing concerns. Resolved technical and account discrepancies through email and phone channels, ensuring accuracy and compliance with company policies.

Technical Support Representative

Dec 2012 - May 2017

Delivered end-to-end technical support, ensuring timely resolution of customer concerns and a consistently positive service experience. Supported multiple lines of business, demonstrating adaptability in addressing diverse customer needs and technical requirements.