Front Office Staff

Jan 2026 - Present

Business Manager

Jan 2021 - Dec 2025

Managed daily business operations, including staff supervision, budgeting, and customer service. Oversaw inventory, purchasing, and vendor relations to ensure smooth workflow. Handled marketing strategies and social media management to promote products and engage customers online. Implemented customer feedback to improve service quality and increase sales.

Administrative Assistant

Jan 2009 - Dec 2014

Prepared medical reports, memos, and documents. Managed physician schedules, meetings, and travel arrangements. Handled email management, appointment setting, and calendar coordination. Performed transcription, data entry, and file organization. Answered phone calls and responded to inquiries. Maintained inventory of medical and office supplies.

Ward Secretary/ Admission Clerk

Jan 2006 - Dec 2008

Handled patient appointment bookings. Supported the hospital’s admissions process by preparing forms and insurance documents. Maintained and updated confidential medical records and ensured accuracy in the patient database.

Secretary

Jan 2003 - Dec 2006

Managed administration and purchasing, including orders, shipments, and inventory. Prepared daily schedules for coaches and students. Handled appointment setting, calendar management, and email correspondence. Performed data entry, transcription, and maintained organized files and forms. Handled patient’s appointment booking, confirmation, cancellation, and rebooking.