Customer Service Representative

Aug 2024 - Dec 2025

Assisted clients with insurance inquiries, claims, and policy updates. Processed renewals, cancellations, and payments with accuracy. Delivered professional customer support and resolved concerns effectively. Ensured compliance with company standards and documentation procedures. Met performance targets in call handling and customer satisfaction.

Customer Service Associate – Non-Voice

Aug 2023 - Jun 2024

Handled customer inquiries and complaints through chat support. Provided assistance with account and product-related concerns. Ensured timely and accurate responses to customer queries. Delivered excellent customer service experience via non-voice platform. Assisted in processing orders and account management.

Customer Service Associate C3 Level – Voice

Dec 2022 - Apr 2023

Handled hotel reservation requests and cancellations. Assisted guests in selecting the best accommodation options. Processed payments and updated reservation details. Addressed guest concerns and provided resolution. Delivered high-quality customer service to ensure guest satisfaction.

Customer Service Representative – Voice

Sep 2021 - Oct 2022

Assisted patients with insurance and healthcare coverage inquiries. Resolved medical claims and insurance issues. Processed prior authorizations and medical documentation. Handled high-volume calls and provided empathetic customer care. Delivered accurate and efficient resolution for customer issues.

Customer Service Representative – Voice (Tech/Billing)

Jan 2020 - Jan 2021

Assisted customers with technical and billing inquiries. Resolved customer issues efficiently and effectively. Provided exceptional customer service and promoted customer satisfaction. Handled high-volume calls in a professional manner. Processed customer requests, complaints, and account updates.