Operations, Audit & Support Roles

Jun 2019 - Feb 2026

Coordinated day-to-day support for Philippines-based staff ensuring operations followed company guidelines and quality standards. Assisted with people operations including interview coordination, hiring support, onboarding, and staff communication. Managed and documented internal audit activities for the Information Security Management System, including control review, findings, and audit reports.

Level Two Support Engineer

Feb 2015 - Apr 2019

Provided Level 2 technical and customer support via phone, email, and remote connection for SharePoint administration software. Researched customer issues, documented solutions, created knowledge articles, and shared learnings with global support teams. Delivered customer training sessions and supported after-hours rotation when required.