Property Manager Associate

Jan 2026 - Present

Provided comprehensive administrative support for property management operations, including leasing documentation and tenant onboarding. Acted as a liaison between landlords and tenants to ensure clear communication regarding property policies and financial obligations.

Maintenance Coordinator

Aug 2021 - Apr 2023

Directed maintenance operations for a large portfolio, managing the full lifecycle of work orders from initial tenant report to vendor payment. Mastered maintenance triage, accurately diagnosing repair needs to minimize unnecessary dispatch costs. Maintained rigorous email and spreadsheet management to track vendor performance and maintenance budgets.

Resident Engagement Associate

Jul 2020 - Jun 2021

Led digital resident engagement initiatives for US-based residential properties, focusing on real-time communication and issue resolution. Enhanced resident retention by providing humanized AI-supported text responses to handle complex tenant inquiries. Collaborated with team members to streamline communication flows and improve overall resident satisfaction scores.