Collector

Jan 2024 - Aug 2024

Managed and monitored over 15 debtor accounts daily. Collected payments and tracked outstanding balances accurately. Maintained organized payment records and account documentation. Calculated balances and monitored payment schedules to ensure accurate financial tracking. Coordinated directly with debtors regarding payment arrangements, due dates, and account concerns.

Customer Service Representative

May 2023 - Aug 2023

Handled more than 80 customer interactions daily through voice and non-voice support channels. Assisted customers with purchases, order inquiries, account concerns, and service-related issues. Maintained accurate customer records and updated case documentation within company systems. Provided timely and professional resolutions to customer concerns while adhering to company procedures.