Account Manager

Jan 2026 - Present

Act as the primary point of contact for clients and Virtual Assistants (VAs), ensuring alignment, transparency, and high- quality service delivery in a remote environment. Manage a portfolio of clients while overseeing 10–20 Virtual Assistants, driving productivity, engagement, and consistent performance. Maintain an 87.50% client health rate, supporting strong client retention and long-term partn

Operations Manager (Apprentice)

Jan 2024 - Dec 2025

Supported BPO and back office operations, leading multiple teams to achieve KPIs in productivity, quality, and customer satisfaction. Implemented data-driven performance strategies to improve team efficiency and service delivery outcomes. Coached Team Leaders and staff, driving a 20% improvement in performance metrics through structured development plans.

VIP Host – Marketing

Jan 2017 - Dec 2017

Managed relationships with high-value clients, ensuring exceptional service and personalized experiences. Supported marketing initiatives and events to drive client engagement and loyalty.

QA / English Assistant / Line Supervisor / Customer Service Representative / Sales Associate / Retention Specialist

Jan 2017 - Dec 2020

Delivered high-quality customer support and retention services, increasing customer satisfaction by 18%. Contributed to sales growth by promoting products and services, achieving a 25% increase in monthly conversions. Managed cancellations and executed retention strategies that reduced churn by 10%. Collaborated with leadership to improve service delivery and customer experience.