Technical Support Specialist

Sep 2024 - Jul 2026

Provided technical support to residential customers experiencing internet connectivity issues. Diagnosed and resolved modem, router, and network-related concerns through step-by-step troubleshooting. Educated customers on basic troubleshooting procedures and service features. Documented customer interactions and technical resolutions accurately in the CRM system.

Sales & Billing Account Specialist

Sep 2024 - Jul 2026

Assisted customers with billing inquiries, payment processing, and account maintenance. Explained billing charges, payment options, and account information clearly and professionally. Recommended appropriate products and service upgrades based on customer needs. Processed account updates while ensuring data accuracy. Resolved customer concerns efficiently while meeting sales and service targets.

Chat Technical Support Specialist

Sep 2024 - Jul 2026

Delivered chat-based technical support for business internet and landline services. Diagnosed connectivity and voice service issues using troubleshooting tools. Managed multiple customer conversations simultaneously while maintaining response quality. Documented customer concerns and coordinated with internal teams for escalations.

Technical Support Specialist

Sep 2024 - Jul 2026

Supported business customers with internet and telephone service issues through inbound calls. Diagnosed network outages, equipment malfunctions, and service interruptions. Guided customers through advanced troubleshooting procedures to restore services. Coordinated with internal departments to resolve complex technical concerns.