Sub-Independent Contractor – Chatter

Dec 2025 - Feb 2026

Delivered 1:1 fan engagement across multiple accounts, maintaining strong conversational flow and responsiveness. Drove monetization through upselling, custom content promotion, and relationship-based engagement. Balanced multiple conversations simultaneously while maintaining accuracy and brand voice. Used performance feedback to improve chat quality, retention, and revenue outcomes.

Social Media Manager

Sep 2025 - Mar 2026

Managed customer interactions across social platforms, responding to inquiries, complaints, and feedback. Monitored engagement and maintained a consistent brand voice. Escalated and resolved sensitive issues promptly to protect brand reputation. Tracked customer sentiment and provided insights to improve service delivery.

Sub-Independent Contractor – Chatter

Aug 2025 - Mar 2026

Managed multiple creator accounts, handling high-volume chats while maintaining quality and engagement. Increased revenue through strategic upselling, PPV promotion, and personalized messaging. Adapted quickly to different creator personas and tones to ensure authenticity. Followed and optimized scripts to improve conversions and fan retention.

Customer Support Personnel

Feb 2023 - Oct 2025

Handled inquiries on orders, deliveries, and returns across phone, chat, and email. Assisted with order tracking and processing while coordinating with logistics teams. Maintained accurate records of customer interactions. Provided product guidance and resolved issues efficiently.