Content Moderator

Jul 2021 - Apr 2026

Detected and removed policy-violating content at scale, ensuring compliance and brand safety. Promoted to Advisor II, managing a micro team. Adapted to rapid policy changes and participated in weekly calibrations to update guidelines, balancing user needs with company policies.

Customer Service Representative

Oct 2018 - Jul 2021

Provided customer support for an e-commerce platform by handling inquiries about orders, delivery, and returns through email and chat. Delivered high-quality service to ensure customer satisfaction and efficient problem resolution.