A.I. Quality Analyst

Oct 2024 - Present

Evaluate specialist outputs and audit quality performance to ensure alignment with company standards and policies. Deliver structured training sessions for new hires, accelerating onboarding and performance readiness. Lead bi-weekly calibration meetings to standardize evaluation criteria and improve scoring consistency across teams.

ADSO Point of Contact (POC)

Jun 2024 - Present

Coordinate daily team operations to optimize workflow efficiency and cross-functional collaboration. Communicate policy updates and operational changes to ensure team alignment and compliance. Screen and assess candidate applications; conduct initial interviews to evaluate role fit and competencies. Oversee onboarding processes, ensuring seamless integration and training of new employees.

A.I. Specialist, Search Evaluation & Investigation

Aug 2023 - Oct 2024

Analyzed chatbot interactions to assess response accuracy, relevance, and user satisfaction. Identified recurring user issues and provided actionable insights to improve AI model performance. Collaborated with cross-functional teams to refine natural language processing and response quality. Monitored industry trends to support continuous improvement in AI systems and evaluation methodologies.

Content Moderator (Live)

Jun 2022 - Jul 2023

Reviewed live-stream content to enforce platform policies and uphold community standards in line with Trust and Safety guidelines. Classified and tagged content to improve discoverability and platform organization. Applied contextual judgment using cultural awareness and real-time event knowledge. Managed exposure to sensitive content with professionalism, maintaining accuracy and consistency.