Sales/Customer Service Representative

Jan 2023 - Present

Selling products or services to customers, representing the brand, giving demos or presentations, maintaining customer relationships, reaching out to potential leads via email, phone, text, and social media, performing cost-benefit analyses, resolving customer problems and complaints, achieving sales targets, coordinating sales efforts with team members, and analyzing market potential and sales...

Contact Centre Representative

Dec 2021 - Jan 2023

Making outbound and cold calls to new and potential customers, verifying details, following up with customers to build relationships, responding to emails and calls to collect debt, resolving payment issues and complaints, delivering professional sales services, complying with company standards, utilizing interpersonal and communication skills, supporting teamwork, and meeting KPIs and targets.

Customer Care Agent

Jan 2021 - Nov 2021

Conducting regular calls to build trust and renegotiate terms, responding to client complaints promptly, recording conversations and proposed actions, reviewing client accounts and updating repayment and contract details to comply with company procedures.

Sales Attendant

Jan 2017 - Dec 2017

Greeting and welcoming customers, arranging product displays, assisting customers to locate items, demonstrating product features, performing clerical tasks, merchandising products attractively, responding to customer inquiries, and managing showroom opening and closing schedules.