Sales Associate / Social Media Executive

Jan 2026 - Present

Assisted customers in identifying solar energy solutions. Managed calendar schedules and appointments. Educated clients on product features and installation. Managed LinkedIn profile and content posting. Processed sales transactions. Maintained knowledge of promotions and sales. Prepared proposals, quotations, and presentations aligned to company standards.

Administrative Assistant

Jan 2026 - Present

Maintained confidentiality of sensitive information with secure filing systems. Delivered excellent customer service by responding promptly to inquiries. Improved document organization and file maintenance. Managed schedules, correspondence, and files. Handled incoming and outgoing communications. Organized and updated digital and physical files for easy retrieval.

Administrative Assistant/ Social Media Manager

Jan 2026 - Present

Organized company events and meetings to foster team engagement. Developed filing systems to improve document retrieval. Implemented software tools for project tracking, increasing productivity. Managed data entry and database for company information. Assisted with emails, files, payment processing, and customer communication. Handled calendar management and appointment bookings.

Lead Generation Specialist

Jan 2026 - Present

Developed targeted email campaigns to increase lead conversion. Conducted market research to identify new lead sources. Implemented CRM systems for lead tracking and reporting. Collaborated with marketing teams to enhance brand visibility. Established and maintained relationships with key stakeholders. Prospected new leads and maintained client relationships.

Executive Administrative Assistant/Social Media Manager

Jan 2026 - Present

Coordinated executive scheduling and calendar management. Created, scheduled, and published social media posts on LinkedIn. Prepared reports and presentations. Monitored page activity and engagement. Facilitated interdepartmental communication. Managed travel arrangements.

Technical Support Representative

Jan 2026 - Present

Provided technical assistance via phone, addressing inquiries and troubleshooting. Documented customer interactions in CRM system. Collaborated with team to resolve complex technical problems. Educated clients on product features and best practices to improve satisfaction.

Technical Support Representative

Jan 2026 - Present

Assisted in developing support documentation. Responded promptly to escalated issues with professionalism. Participated in team meetings to share insights and propose solutions. Adapted quickly to new software tools and updates to maintain support excellence.

Senior Sales Development Representative

Jan 2025 - Mar 2026

Developed targeted outreach strategies to engage clients and drive lead generation. Conducted industry research to inform sales tactics. Collaborated with marketing to align campaigns. Trained and mentored junior sales representatives. Utilized CRM systems to manage leads and optimize pipeline. Led cross-functional meetings to enhance service delivery.

Sales Development Supervisor

Nov 2023 - Dec 2024

Led sales development team to identify and qualify leads, improving pipeline efficiency. Developed training programs for new sales representatives. Collaborated with marketing to increase lead generation effectiveness. Analyzed sales data to inform strategic decisions. Oversaw CRM system use to ensure data accuracy. Mentored junior staff on prospecting best practices.

Customer Service Supervisor

Nov 2022 - Nov 2023

Resolved customer inquiries using CRM systems to enhance satisfaction. Streamlined processes to improve service delivery. Trained new hires on policies and best practices. Handled escalated customer issues professionally, leading to positive resolutions. Contributed to sales growth by upselling products. Supervised daily operations ensuring policy adherence.

Customer Support Specialist

Aug 2020 - Nov 2022

Managed customer inquiries via phone, email, and chat ensuring timely resolution. Provided product information and troubleshooting support. Collaborated with cross-functional teams to streamline support processes and improve service.