Lead Chat Specialist

Jan 2025 - Present

Manage direct messaging workflows for high-earning digital models, ensuring 100% response accuracy and maintaining a personalized, authentic brand voice. Drive daily revenue increases through targeted upselling of exclusive Pay-Per-View (PPV) content, custom requests, and tipping initiatives.

Engagement Representative

Aug 2023 - Nov 2025

Provided comprehensive chat management support across multiple active model profiles, scaling engagement as the portfolio expanded. Handled incoming fan inquiries, text-based interactions, and relationship-building strategies under fast-paced live environments. Analyzed subscriber preferences and interaction histories to personalize content recommendations and optimize sales conversion.

Assistant Chatter

Oct 2022 - Jul 2023

Assisted senior chat operators in managing incoming direct messages for high-volume creator profiles, maintaining a consistent and friendly brand voice. Learnt and applied basic digital upselling strategies to promote custom media packages and unlock pay-per-view (PPV) content.