Online Gaming Support / Cashier

Apr 2023 - Apr 2026

Processed player deposits, withdrawals, and cash-in/cash-out transactions accurately. Verified player accounts and transaction details to prevent errors and fraud. Monitored gaming accounts and balances in real time. Recorded and reconciled daily transactions and reports. Assisted players with payment-related inquiries and issues.

Customer Service/Social Media Content Writer

Nov 2021 - Apr 2023

Responded to customer inquiries via email, chat, and platform messaging. Processed orders, cancellations, refunds, and exchanges. Tracked shipments and resolved delivery issues. Handled product questions, complaints, and return requests. Managed disputes, claims, and chargebacks when applicable.

Customer Loyalty Specialist for Amazon

Oct 2019 - Jan 2020

Updated and maintained accurate customer records. Coordinated with fulfillment, warehouse, and logistics teams. Followed Shopify and Amazon policies, SLAs, and customer service standards. Monitored order status, inventory concerns, and customer feedback. Resolved issues professionally to ensure customer satisfaction and retention. Boosted Facebook Fan Pages and Facebook Ads and posts.

General Virtual Assistant

Sep 2019 - Aug 2021

Answered customer queries regarding product information via email. Provided tracking information about customer packages and ordered items via Amazon Seller Central. Helped customers troubleshoot damaged/defective items. Processed returns and refunds per company and Amazon policies.

Virtual Assistant / Customer Support Representative

Nov 2018 - Aug 2019

Provided customer support via Zendesk chat and email. Led generation and boosted Facebook Fan Pages and Facebook Ads and posts. Answered customer queries regarding product information and promos. Tracked information about customer packages and ordered items.

Virtual Assistant / Customer Support Representative

Jun 2017 - Dec 2017

Maintained customer records by updating account information. Answered customer queries regarding product information and promos via Facebook chats and emails. Provided and tracked information about customer packages and ordered items. Processed orders in Oberlo/Dropified and Ali Express. Uploaded tracking information.

Virtual Assistant / Customer Support Representative

Jan 2017 - May 2017

Maintained customer records by updating account information. Answered customer queries regarding product information and promos via live chats and emails. Provided and tracked information about customer packages and ordered items. Processed orders in Oberlo and Ali Express. Uploaded tracking information.

Virtual Assistant / Customer Support Representative

Dec 2016 - Sep 2018

Maintained customer records by updating account information. Answered customer queries regarding product information and promos via Facebook chats and emails. Provided and tracked information about customer packages and ordered items. Processed orders in Oberlo/Dropified and Ali Express. Uploaded tracking information.

Lead Generation Agent

Jul 2016 - Sep 2016

Managed client spreadsheets. Maintained client calendar and set up meetings. Prepared and sent out email newsletters. Sent requested information to customers and clients through VoIP calls or emails.

General Virtual Assistant

Sep 2015 - Jun 2016

Provided general virtual assistant duties including managing schedules, communications, and administrative tasks as assigned.

Customer Service Chat Support (Home based)

Feb 2013 - Dec 2014

Maintained customer records by updating account information. Provided and tracked information about customer packages and ordered items. Provided billing information. Received incoming calls from customers wanting to enroll for US health insurance. Pre-qualified customers for health insurance enrollment.

Customer Service Chat Support (Home based)

Mar 2012 - Jan 2013

Interacted with customers to provide and process information in response to inquiries and concerns about their desired vehicles. Collected customer contact information for possible sales leads. Set up appointments for maintenance and repairs for customers' vehicles.

Technical Support Representative (BPO)

Mar 2011 - Mar 2012

Diagnosed and resolved technical hardware and software issues involving internet connectivity, IPTV, and VoIP. Provided technical and network problem resolution to end-users by performing question diagnosis and guiding users through step-by-step solutions.