Rex
Philippines
Experienced chatter, expert in building rapport, and maintaining consistent, personalized communication to boost retention and sales.Details
🌐 Languages
English:
Fluent/Native
Tagalog:
Fluent/Native
💸 Preferred way of payment
Bank Transfer, Crypto
💼 Work type
Full-time
⏱️ Type speed
Not specified
🛜 Internet speed
71 Mbps
💻 Computer specs
Not specified
📷 Webcam
No
🕰️ Time zone
China Standard Time
(UTC+08:00)
Experiences
IBEX GLOBAL
Technical Support Representative
Jan 2026 - Present
Assisted customers with technical issues by troubleshooting software, hardware, or service-related problems. Documented cases, offered product guidance, and escalated complex issues to higher-level support teams when needed.
Skills Learned
General - Intermediate
IBEX GLOBAL
Real-Time Analyst (RTA)
Jan 2026 - Present
Monitored agent performance, tracked schedules, and managed staffing adjustments in real time to ensure smooth contact center operations. Used workforce management tools to balance call volume with agent availability, reallocating breaks or overtime as needed.
Skills Learned
General - Intermediate