Virtual Assistant and Lead Generation Specialist

Feb 2023 - Present

Prospected and qualified leads through cold and warm calling using Kixie and Envoco, and email outreach via Gmail and Outlook. Managed online communities on Reddit by engaging followers and maintaining brand presence. Used tools like Seamless.ai, Apollo.io, and LinkedIn to source qualified leads. Collaborated with marketing teams and stakeholders to achieve brand objectives.

Customer Service Representative

Jun 2019 - Dec 2021

Processed and managed fax referrals by reviewing and entering insurance referral requests accurately. Verified and coordinated insurance authorizations by confirming patient eligibility and communicating with insurance companies and provider offices. Provided customer support by responding to inquiries, resolving issues promptly, and maintaining detailed documentation of communications.