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Danica

PhilippinesCountry Flag
Dedicated customer service professional with 5 years of experience in chat, email, back office, and phone support.
Dedicated customer service professional with 5 years of experience in chat, email, back office, and phone support.

Details

🌐 Languages

English:

Fluent/Native

Tagalog:

Fluent/Native

💸 Preferred way of payment

Bank Transfer

💼 Work type

Full-time

⏱️ Type speed

Not specified

🛜 Internet speed

Not specified

💻 Computer specs

Not specified

📷 Webcam

No

🕰️ Time zone

Eastern Standard Time

(UTC-05:00)

Experiences

ECE

Walmart Back Office Seasonal Project Based

Feb 2026 - Apr 2026

Performed back office support tasks for Walmart on a seasonal project basis, assisting with administrative and operational duties.

Skills Learned

🛠General - Intermediate
TTEC

CSR (Blended Account) Chat & Phone Support

Aug 2022 - Nov 2025

Provided customer service support via chat and phone, handling inquiries and resolving issues for TTEC blended account.

Skills Learned

💬Chatting - Intermediate
🛠General - Intermediate
24-7 intouch

CSR (Blended Account) Chat & Email Support

Aug 2021 - Jul 2022

Managed customer service through chat and email support, addressing inquiries and providing solutions for 24-7 intouch blended account.

Skills Learned

💬Chatting - Intermediate
🛠General - Intermediate
24/7.ai Philippines

CSR (Calls)

Mar 2019 - Jul 2019

Handled customer service calls, providing support and resolving customer concerns over the phone for 24/7.ai Philippines.

Skills Learned

🛠General - Intermediate
24/7.ai Philippines

CSR (Chat)

Sep 2018 - Jan 2019

Provided customer service support via chat, addressing customer inquiries and resolving issues efficiently for 24/7.ai Philippines.

Skills Learned

💬Chatting - Intermediate
🛠General - Intermediate
Otto Shoes Merchandise

Cashier/ SalesClerk

Jul 2017 - May 2018

Handled cashier and sales clerk duties including customer service, sales transactions, and merchandise management at Otto Shoes Merchandise.

Skills Learned

🛠General - Intermediate