Loan Originations Specialist / Customer Service Representative

Mar 2028 - Sep 2018

Provided customer service and loan origination support for Avant, LLC UK, managing client interactions and loan processing tasks to ensure smooth operations.

Account Specialist II

Oct 2024 - Present

Responsible for managing account-related tasks within Chase Home Lending, ensuring client satisfaction and compliance with company policies. Handles account inquiries, resolves issues, and supports lending operations.

Fraud Specialist I

Jul 2023 - Sep 2024

Investigated and resolved fraud cases related to Cards Fraud Recovery. Monitored transactions for suspicious activity, collaborated with teams to prevent fraud, and ensured security compliance.

Operations CSR II

Feb 2022 - Jul 2022

Provided customer service support for Barclays Credit Cards, handling inquiries and resolving issues efficiently to maintain customer satisfaction and operational standards.

Claims Ambassador

Jan 2021 - Feb 2022

Managed claims for Airbnb customers, processing requests and resolving issues to ensure customer satisfaction and adherence to company policies.

Customer Support

Oct 2020 - Jan 2021

Provided inbound and chat support for Airbnb customers, addressing inquiries and resolving issues promptly to enhance customer experience.

Loan Originations Specialist

Sep 2018 - Sep 2020

Handled loan origination processes for Avant, LLC US, including customer service, application processing, and compliance with lending policies to facilitate loan approvals.

Collections Specialist

Jan 2017 - Dec 2017

Managed debt collections, contacting clients to recover payments and negotiating repayment plans while maintaining compliance with company policies.

Technical Support Representative

Sep 2016 - Jan 2017

Provided technical support for Intuit Quickbooks users, troubleshooting software issues and guiding customers through problem resolution.

Customer Care Specialist

May 2015 - Aug 2016

Handled customer care for Lloyds Bank UK mortgage collections, assisting clients with account inquiries and payment arrangements to support collections efforts.