Model Tutor for AI/ML

Mar 2025 - Present

Accurately label, categorize, and annotate datasets to support machine learning model optimization. Verified and corrected automation-extracted data to ensure accuracy and consistency. Maintained clear documentation, annotation logs, and task records.

Model Tutor for AI/ML

Feb 2024 - Feb 2025

Accurately label, categorize, and annotate datasets to support machine learning model optimization. Verified and corrected automation-extracted data to ensure accuracy and consistency. Maintained clear documentation, annotation logs, and task records.

Operations Analyst

Nov 2022 - Feb 2024

Generated, validated, and delivered operational and performance reports for managers and clients. Created documentation, SOPs, and workflow guides for internal processes. Updated bulk agent records using Excel and Micro Focus UFT automation scripts.

Operations Associate

Jun 2018 - Nov 2022

Processed agent state appointment renewals and terminations with high accuracy. Ensured compliance by aligning internal data with official state regulatory records. Managed high-volume tasks within strict deadlines.

Operations Associate

May 2015 - May 2018

Handled customer support for returns, refunds, replacements, and order issues across multiple channels. Coordinated with cross-functional teams for escalation and resolution of customer concerns. Assisted in fraud investigations and validated return-related data.