Logistics - Customer Service Representative and Resolution Support Team

Jan 2023 - Feb 2026

Handled customer packages ensuring timely arrival. Answered inquiries, guided drivers on deliveries, investigated late or missing packages, created cases for package issues, and provided accurate shipment status.

Collections

Apr 2022 - Jan 2023

Made outbound calls regarding customers' loans secured by houses, cars, and other assets.

Telco - Customer Service Representative / Technical Service Representative

Oct 2021 - Apr 2022

Handled inbound calls regarding data limits, signal issues, and promo packages. Sold latest phone units. Maintained good CSAT and sales ratings.

Sales Assistant

Jan 2021 - Sep 2021

Sold motors by promoting freebies and discounts. Managed inventory for motors delivered weekly.

Account Officer

Aug 2019 - Mar 2020

Ensured clients had assets as collateral for loan approval by visiting clients' houses. Approved applications after thorough checking and investigation.