Customer Support Specialist

Jun 2024 - Jul 2026

Maintained detailed records of customer interactions, claim status, and outcomes within internal systems. Investigated and resolved claims such as missing, stolen, or damaged items with accuracy and adherence to company protocols. Delivered prompt and empathetic support via email and live chat, ensuring high customer satisfaction and trust.

Healthcare Support Representative

Aug 2021 - Jul 2024

Assisted members with healthcare benefits, eligibility, claims, billing, and coverage inquiries while ensuring exceptional customer service. Provided accurate and empathetic customer support via phone, chat, and email. Resolved issues promptly while maintaining HIPAA compliance and data confidentiality. Documented interactions and updated member records in internal systems with precision.

Customer Service Representative

Nov 2017 - May 2019

Delivered professional customer support through phone, chat, and email while maintaining high customer satisfaction. Resolved customer concerns including disputes, fraud claims, and account issues with accuracy and care. Maintained compliance with financial regulations and company policies. Documented interactions and updated member records in internal systems with precision.