Support Engineer: Commercial Onboarding and account opening

Jun 2023 - Present

Provide first-line support to internal and external customers on risk, compliance, and platform usage. Collaborate with teams to resolve complex issues. Manage user onboarding/offboarding and access rights audits. Ensure compliance with regulatory standards. Maintain records for audits. Identify and report compliance risks. Support policy rollouts and handle escalations.

Senior Retentions Consultant

Aug 2019 - May 2023

Proactively contact policyholders to discuss renewals and prevent cancellations. Understand client needs and offer tailored insurance solutions. Build trust-based relationships to enhance retention. Negotiate to avoid cancellations and analyze lapse reasons. Provide clear product information. Collaborate with underwriting, claims, and IT to resolve issues.

Retail Department Manager

Jul 2016 - Jul 2019

Lead a team to deliver exceptional customer service and drive sales. Manage daily department operations including stock levels and merchandising. Analyze sales and KPIs to improve performance. Support new store launches. Train and mentor staff fostering growth and accountability. Ensure compliance with health and safety regulations. Maintain product knowledge for upselling.

Department Manager

Oct 2013 - Jun 2016

Oversee daily floor operations ensuring smooth customer service and store functionality. Supervise sales staff to ensure excellent engagement. Maintain high visual merchandising standards and manage stock replenishment. Handle customer queries and complaints professionally. Implement promotional campaigns and conduct floor walks for improvements. Train and coach staff to improve performance.