Partner Associate - (Marketing & Alliances – Procurement Department)

Jul 2025 - Apr 2026

Coordinated partner activities, renewals, procurement requirements, and documentation. Managed pricing, SKUs, renewal tracking, and partner records with high accuracy. Supported partner programs through collaboration with Marketing, Sales, and Procurement. Prepared reports, trackers, and presentations on partner performance and promotions.

OJT Assistant

Nov 2024 - Feb 2025

Supported multiple projects and teams with general assistance tasks, contributing to operational efficiency and workflow support.

Customer Experience Associate (Delta Airlines Account & Virgin Atlantic)

Feb 2024 - Dec 2024

Provided chat-based support for bookings, refunds, flight, and baggage concerns. Resolved inquiries and coordinated escalations or special cases with internal teams to ensure customer satisfaction and issue resolution.

Customer Experience Agent (Healthcare Account)

Mar 2022 - Jan 2024

Assisted members and healthcare providers with insurance coverage and billing inquiries. Resolved concerns while maintaining HIPAA compliance and service quality standards, ensuring accurate case management and customer support.

Customer Service Representative (Retail Account)

Sep 2021 - Feb 2022

Provided voice-based support for orders, returns, and online concerns, including handling escalations professionally to ensure customer satisfaction and timely resolution of issues.

OJT Secretary

Oct 2020 - Dec 2020

Assisted clients and supported administrative tasks; helped develop tailored solutions based on client needs, enhancing client satisfaction and operational support.