Chat Support (Customer Service) - Non Voice

Oct 2025 - Feb 2026

Handled multiple customer chats addressing concerns and inquiries, providing accurate information and resolutions via live chat. Managed customer accounts including background checks, billings, payments, direct changes, orders, and other account concerns. Provided simple troubleshooting directions to customers.

OJT Experience - Management Information Systems

Sep 2024 - Dec 2024

Created manuals for network and proposed company management systems. Assisted in deployment of personnel’s computers and fixed network issues in company’s other branch. Checked IT inventories by tagging and updating asset management system. Restored VOIP internet connections in different departments.