Paralegal

Jul 2025 - Apr 2026

Reviewed contracts, transfer deeds, mortgage documents, and routine correspondence. Conducted title, local authority, environmental, and other statutory searches. Ordered routine property searches for sale and purchase files. Communicated with clients, estate agents, mortgage brokers, and solicitors. Took instructions from solicitors and updated clients on progress.

Customer Service Representative (WIM)

Dec 2019 - Jul 2025

Answered inquiries about investment accounts, portfolio performance, and firm services. Provided updates on transactions, account balances, and investment products. Handled complaints professionally and empathetically. Processed account openings, transfers, and updates. Assisted with compliance and regulatory documentation. Scheduled meetings between clients and financial advisors.

Customer Service Representative (APS-Fraud)

Oct 2016 - Nov 2019

Assisted customers with prepaid card activation, balance checks, and transaction history reviews. Guided clients through online portals and mobile app features. Investigated declined transactions, disputes, and unauthorized charges. Explained fees, limits, and card usage policies. Answered questions about card benefits, reload options, and expiration dates.

Customer Care Representative

Jan 2014 - Jun 2016

Answered inquiries about Telstra products, plans, and services. Assisted with billing questions, payments, and account updates. Handled complaints with empathy and professionalism. Troubleshot mobile device, internet connection, and network coverage issues. Guided customers through setup, configuration, and usage of Telstra services. Escalated complex technical problems to specialized teams.

Customer Care Representative

Aug 2012 - Dec 2013

Handled inquiries about Optus plans, billing, and account updates. Assisted with payments, refunds, and service changes. Resolved complaints with empathy and professionalism. Troubleshot mobile, broadband, and network connectivity issues. Guided customers through device setup, SIM activation, and app usage. Escalated complex technical problems to specialized teams.

Accounting Clerk

Oct 2006 - Sep 2009

Prepared and computed salaries of seafarers including allotments, overtime, leave pay, and bonuses. Coordinated with principals regarding payroll funding and ensured timely remittance of crew allotments. Monitored accounts receivable payments from foreign principals and prepared billing statements and invoices. Followed up on outstanding balances.

Reports Analyst IV

Apr 1996 - Jul 2000

Compiled and prepared tax-related reports including withholding taxes, VAT, and income tax. Ensured correct computation based on transactions, interest income, and fees. Prepared and submitted reports required by government agencies such as the Bureau of Internal Revenue and Bangko Sentral ng Pilipinas.