Finance Specialist

Jan 2025 - Present

Manages accounting, reporting, and internal controls to support month-end close, ensure compliance with US GAAP and local standards, and drive process improvements and financial analysis.

Team Leader

Nov 2020 - Jan 2024

Managed 22 content moderators, driving compliance, improving accuracy, and delivering client reports and business insights.

Team Leader

Feb 2016 - Jan 2020

Led teams in customer service, sales, billing, and retention. Skilled in client communication, reporting, and coaching teams to improve performance and reduce cancellations.

Quality Experience Analyst

Feb 2015 - Jan 2016

Improved customer satisfaction by analyzing interactions, identifying gaps, and implementing strategies that enhanced service quality; maintained detailed audit records and presented insights to management to drive performance.

Customer Care Representative

Feb 2014 - Jan 2015

Handled customer concerns and questions, provided support through troubleshooting and problem-solving, and ensured customer needs were met while maintaining accurate records.