Customer Technical Representative

Sep 2023 - Jan 2024

Provided technical assistance to customers using Google devices such as Google Home and Google Thermostat in North America. Diagnosed and resolved hardware and software issues through phone, chat, and email support. Guided customers through troubleshooting steps, setup processes, and connectivity fixes with clarity and patience.

Customer Healthcare representative

Mar 2023 - Sep 2023

Assisted patients, healthcare providers, and insurance members with inquiries regarding appointments, benefits, claims, and coverage verification. Managed patient information and sensitive medical data in compliance with HIPAA and data privacy regulations. Provided empathetic and professional support to patients navigating medical procedures, claims, and insurance concerns.