Virtual Assistant – Customer Support Representative

Jun 2025 - Jan 2026

Provided exceptional customer support via phone, email, and live chat, assisting customers with inquiries, scheduling, and service concerns related to HVAC, electrical, and plumbing services. Managed inbound and outbound communications, followed up with leads, coordinated with technicians, and streamlined communication between customers and field teams to ensure efficient service execution.

Retention Specialist- Training Assistant- Customer Support Representative

Jun 2024 - Jun 2025

Assisted in training new hires by providing guidance on company protocols, tools, and best practices to help them transition smoothly into their roles. Managed customer inquiries regarding lawn care services, ensuring seamless scheduling and service fulfillment. Addressed customer concerns and provided resolutions to maintain satisfaction and retention.

Customer Support Representative

Nov 2023 - Apr 2024

Responded to customer inquiries via email and inbound calls, providing detailed information about services and solutions. Provided customer support for e-commerce platforms, handling product inquiries, shipping updates, and refund requests.

Customer Support Representative

Sep 2022 - Aug 2023

Investigated fraudulent activities and assisted customers in resolving disputes. Assisted customers with food order tracking, cancellations, and refund requests.