Customer Service Representative

Jun 2025 - May 2026

Assisted customers with technical troubleshooting and account-related concerns. Handled billing inquiries, payment disputes, and subscription adjustments. Promoted and sold premium channel packages and service upgrades. Maintained customer satisfaction while meeting sales and performance goals.

Account Associate

May 2024 - Apr 2025

Responded to customer inquiries via phone regarding billing statements, payments, and account balances. Developed and maintained strong relationships with customers to ensure satisfaction and repeat business. Met and exceeded sales quotas and targets while handling high-volume inbound and outbound calls professionally.

Rocketsheep Internship

Mar 2024 - May 2024

Completed an internship in digital animation, gaining hands-on experience in 2D animation, character design, and frame-by-frame animation using Adobe Photoshop and Krita. Assisted in developing original animated content by contributing to storyboard creation, background animation, and cloud crowds.