Premiere Associate/SME

Apr 2023 - Present

Provides quality customer experience through full phone banking services including account opening, disputes, fraud identification, credit and debit cards, security services, sales, International Banking Service (IBC), and SME support for new hires performing Q.A. evaluation and endorsement reports.

Sales Agent 1

Jan 2020 - Feb 2023

Customer representative providing quality customer experience by handling complaints, providing product information, troubleshooting, and technical support for Telco ATT prepaid account.

Assistant Restaurant Manager 2 & 3

Jan 2015 - Jan 2020

Managed daily store operations, daily sales, store maintenance, and drive-thru as ARM3. As ARM2, handled monthly inventory, full crew training, scheduling, documentation, filing, and marketing in charge.

Team Member

Jun 2012 - Jan 2015

Performed all-around back of the house duties, auxiliary cook, kitchen trainer, and front of the house service.